Delivery and return

Delivery

The table below shows the delivery costs by country and the minimum amount to enjoy free shipping.

Destination Delivery type Shipping costs Free shipping from
Belgium 1Collect in Ittre 0€ 0€
2Service point 3.40€ 50€
Home 4.95€
France, Luxembourg, Germany, Netherlands, United Kingdom Home 7.50€ 50€

Austria, Canada, Czechia, Denmark, Finland, Greece, Hungary, Ireland, Italy, Poland, Portugal, Spain, Sweden, Switzerland, Turkey, United States

Home 10€ 75€

All other countries

On demand. Contact us

  • 1You can collect your jewelry in Ittre to avoid paying delivery fees. If you choose this delivery method, contact us after completing your order so we can find a suitable date and time together
  • 2For Belgium, if you choose the service point delivery, note that you will be able to select the service point of your choice after completing your order, so after the payment is made. You can see all service points near you here
  • All jewelry are sent securely through our trusted partners. Moreover, we guarantee you'll receive your beloved items
  • The expected shipping time is between 1 and 3 working days within Belgium, and 2 and 8 working days for deliveries outside of Belgium (depending on the country of destination). We know how annoying is it to wait for jewelry you're excited to wear. Therefore, orders placed on a working day before 4 pm (Brussels time) are shipped the same day. If you believe your package is taking too long to arrive, don't hesitate to contact us and we will check that everything is on track. You can also easily track your order here

Returns and refunds

Akkilou is made to make you happy, and we back that up with high-quality jewelry and flexible and personalized customer service. However, if you are not 100% satisfied with your purchase, you can return the product (at your own expense unless it is damaged upon reception or there is a mistake from our side) and get a refund or exchange the product for another one, be it similar or not. While we hope it doesn't come to that, please inform us about the issue before returning it back so we can guide you in this process (where & how to send it back, etc.).

You can return a product for up to 30 days from the date you received it.

Any product you return must be unused and in the same condition you received it. It must also be in the original packaging.